Returns

You may return your order, or any part of your order, for a full refund if you are not satisfied for any reason.

You must register your return within 14 days from receipt of your order and send the goods back according to the provided instructions without undue delay, and in any case no later than 14 days from registering your return.

If you ordered products from different sellers or retailers, please follow the returns instructions for each individually.

To start the returns process:

  1. If returns information was included in your package, please follow those instructions to return the package directly. There is no need to notify us of your wish to return an order if you already have the details you need.

  2. Please do not return any items directly to Yanabie Al Sidr head office unless explicitly instructed. We will not accept liability for any goods returned directly without prior agreement.

Return Exclusions

The following goods cannot be returned:

  • Goods which are clearly personalised or made to your specifications.

  • Goods which are liable to deteriorate rapidly (e.g., fresh fruit, fresh flowers).

  • Goods with health protection or hygiene considerations if opened (e.g., makeup, underwear, pierced jewellery).

  • Audio or video recordings or computer software, if opened.

  • Newspapers, periodicals, and magazines.

Additional Conditions & Information

  • Condition: Goods returned must be in a saleable condition, unworn/unused, and with original tags and packaging.

  • Packaging: Goods should be packaged so that both the item and the brand packaging (if applicable) are not damaged in transit. Yanabie Al Sidr and its partner retailers do not accept responsibility for items damaged in transit.

  • Return Postage Costs: You are responsible for return postage costs unless an item has arrived faulty or damaged.

  • Shipping Refunds: If you are returning all products from a specific retailer, your original standard shipping costs will be refunded. If you upgraded to express delivery, only the cost of standard delivery will be refunded.

  • Multiple Items: Where you purchased from multiple retailers, please send goods to each retailer separately.

  • Proof of Postage: We strongly recommend using a tracked mail service (with insurance where appropriate for goods value) and retaining proof of postage. Yanabie Al Sidr and its partner retailers do not accept responsibility for items lost in return transit.

  • International Returns: If a returned item is being shipped internationally, please mark it as “RETURNED GOODS” to avoid incurring any customs charges upon receipt of your return.

Note: If an order is returned that does not meet these conditions, your return may be refused and returned to you, or a reduced refund may be offered.

Damaged or Faulty Goods

If your order arrived damaged or you are having problems with a product you purchased, please raise an enquiry as soon as possible via our website at https://yanabiealsidr.com/.

Please note: Most requests will require an image or video showing the damage, fault, or incorrect item received to provide a solution.

Common solutions for damaged or faulty goods include:

  • Providing a replacement item.

  • Offering a partial discount to keep the item if it has minor damage.

Refunds & Payment

  • Processing Time: Where a collection has been offered, or once the returned goods reach the retailer and are accepted for return, refunds are issued within 14 days.

  • Notification: You will receive an email confirmation once the products reach the destination and are accepted for return.

  • Payment Method: Refunds will be issued to the same payment method initially used to purchase the goods. If a payment method cannot be automatically refunded (e.g., certain direct bank transfers), please contact support via https://yanabiealsidr.com/ for assistance.

  • Bank Reflection: Refunds usually take between 1 – 5 business days to show in your account after being issued, depending on your payment provider.

Exchanges

Unfortunately, we are unable to process direct exchanges at this time. Please follow the standard returns process outlined above and place a new order for the required item.